Orders

When will my order ship?

Orders placed with a standard shipping method will take anywhere from 3-9 days to process and ship.

How do I track my order?

You will receive a shipping confirmation email once the order has shipped from our warehouse. The email will contain information to track your order.

How do I return an item?

Returns must be shipped back within 30 days of receiving your order.

Return shipping labels are $5.95. This amount will be deducted from your refund.

To begin a return, please send us an email at support@california12.com.. Please indicate the item(s) to be returned.

If accepted, a return shipping label will be generated and emailed to you. Please print the shipping label, place your items back in your package, attach the shipping label to the outside, then drop off at your nearest USPS.

Remember to keep your tracking number!

Please allow 10-14 business days for your return to arrive to our facility.

Once your return has been received by our warehouse, allow up to 7-10 business days to complete. Additional processing time may occur depending on your financial institution before the funds appear on your account.

Can I exchange an item?

If you'd like to make an exchange, please follow our return policy and place a new order for the product you desire. This will ensure the product is available and gets to you quicker.

Can I cancel my order?

We are unable to modify or cancel an order once it has been placed. You are welcome to return items you no longer wish to keep once they have been received.

Company

Why California 12?

California 12 is an apparel and lifestyle goods brand. We're committed to leading the category representing the area of NorCal we call home.

The communities and open space surrounding California State Route 12 are unique and special, and our brand provides a way for everyone who lives here or has visited to showcase their love for the area.

California 12 was started in 2022 in the town of Sonoma, CA.

Privacy

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

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